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  • Jewellery Care
  • Delivery & Returns
  • You have chosen some beautiful jewellery so here’s a few tips on keeping it looking special and a quick overview of the materials that it is made from.

    What is Sterling Silver?

    Sterling silver is the highest quality silver used for jewellery and is an alloy of pure silver, mixed with other metals to increase its durability.

    Pure silver is 99.9%, but is too soft to use on its own for jewellery, as it can be dented, bend or become scratched. Sterling Silver comprises of 92.5% pure silver, with the remaining 7.5% comprising of other metals, such as copper, to ensure that it is robust and suitable for normal use. The name, “925 silver”, reflects the silver content.

    This is a legal standard of purity set by Assay Offices in the UK and is used for most silver jewellery throughout the world.

    What is an Alloy?

    An alloy is a metal made by combing two or more metals to add strength.

    What is Rhodium Plated Silver?

    Rhodium is a precious metal, which is hypoallergenic, and is sometimes used to plate sterling silver jewellery to protect it from tarnishing – useful when you may have detailed pieces that are not so easy to keep clean.

    What is Silver Plating?

    Silver plate is process of bonding a layer of silver to a base metal, such as brass or copper. It is difficult to know if something is plated just from looking at it. However, to keep it in sparkling condition, it is advisable to keep it away from any corrosive materials, such as perfume, hairspray etc., and that it is stored away properly to ensure that it retains its good looks.

    What is Hallmarking?

    A hallmark guarantees that your jewellery conforms to the legal standards of purity and is independently tested at the Assay Offices in the UK.

    Sterling silver, in the UK, must contain 92.5% pure silver and every piece of sterling silver jewellery which weighs 7.78% grams should be hallmarked. Bijou Bangles Silver has its own hallmark at the London Assay Office and all our jewellery pieces 7.78 grams and over are hallmarked. (Jewellery below 7.78 grams is exempt from hallmarking.)

    This process gives you the assurance of the quality of the jewellery you have purchased.

    Caring for your Silver Jewellery

    Sterling silver is likely to tarnish with time, so keeping it away from perfume, skin creams, deodorants, salty air, chlorine, chemicals and other acidic items will help the jewellery retain its good looks.

    We recommend you do not wear your silver jewellery whilst showering, bathing or doing physical activities.

    You should polish your sterling silver jewellery with a soft, dry cloth to avoid tarnish, preferably one that is a specially impregnated silver cloth.  (These are available from our website).

    We do not recommend that you use a silver polish or dip, ammonia or bleach.

    Store your beautiful jewellery away from sunlight and heat, ideally in a lined box or tarnish-resistant pouch. Keep it out of the bathroom, if possible, and wrap your jewellery in tarnish resistant tissue paper, away from all chemicals.

  • Can I send my order to more than one delivery address?

    Yes, but you will need to place each order separately.

    What happens if my items arrived damaged?

    In the unlikely event that your goods arrive damaged, please notify us at: enquiries@bijoubanglessilver.com so that we can resolve this matter quickly. Our contact details are enclosed with your new purchase.

    Do you deliver to military bases?

    Unfortunately, we are unable to deliver to military bases or PO Box numbers.

    How much does delivery cost?
    Delivery Costs:

    FREE STANDARD UK shipping for all jewellery/accessory orders totalling over £30 (excluding discounts and postage)
    Or:

    £3.00 for all orders £30 and under in the UK.
    Free UK shipping for orders of over £30 (excluding discounts and postage): Your jewellery is posted by 2nd class by Royal Mail. This will be delivered to your door between 3 – 5 working days and will need to be signed for. If you are not at home, the delivery driver will leave a card letting you know that he has called and will ask you to call the depot to arrange another delivery or arrange for you to pick it up. You can arrange an alternative address for delivery, such as your place of work or family or friends, if you may not be at home to sign for your package.

    If your order is £30 or below, then your jewellery will be dispatched by second class, Royal Mail postage, at a cost of £3.00, and will need to be signed for upon delivery. As above, if you are not at home, the delivery driver will leave a card to let you know that he has called and will ask you to call the delivery depot to arrange another delivery.

    1st Class Delivery: £3.99

    If you want your jewellery even quicker, we can arrange for your package to be dispatched, and tracked, and it should be with you within 1 – 3 working days. Again, you will need to sign for your jewellery or arrange for it to be sent to, say, your work address or a trusted neighbour.

    Next Day Delivery: £6.00

    Next day delivery is available to UK mainland addresses. Next day orders that are placed on a Friday are delivered on a Monday and any Next Day orders placed on a Saturday or Sunday will be delivered on a Tuesday. Any next day orders placed on a Bank Holiday Monday will be delivered on the following Wednesday. A signature will be required upon delivery.

    Do you deliver oversea?

    We can arrange deliveries to most parts of the globe.

    Our basic charges are as follows:

    Eire: £6.99
    Europe: £9.00
    International: £11.00
    All the above deliveries would be tracked and will need a signature on receipt.

    If you have an unusually heavy parcel, the delivery charges may be increased and we will notify you in advance if this is the case.

    Overseas orders are sent by air mail and should arrive as below:

    Eire: 10 days
    Europe: 10 days
    USA/Canada: 14 days

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